# Troubleshooting Work through the entry that matches your symptom — each one gives a quick check and the fix. ## The SDK cannot connect Check that the hosted API is reachable: ```bash curl https://api.instantml.ai/healthz ``` If the health check succeeds, confirm your SDK key is configured: ```bash test -n "$INSTANTML_API_KEY" && echo "INSTANTML_API_KEY is set" ``` Fix: run `instantml login`, export `INSTANTML_API_KEY`, or pass `api_key="instantml_..."` directly to `im.init(...)`. ## Hosted calls are unauthorized Check that an API key is present in the environment: ```bash test -n "$INSTANTML_API_KEY" && echo "INSTANTML_API_KEY is set" ``` Fix: run `instantml login`, set `INSTANTML_API_KEY`, or pass `api_key="instantml_..."` directly to `im.init(...)`. ## Hosted calls are rate-limited Check the `X-InstantML-RateLimit-Scope` header on the `429` response to see which limit you hit. Fix for `second` scope: retry after the `Retry-After` header delay or reduce request concurrency. Fix for `monthly` scope: the quota resets at the next UTC calendar month. Free and non-billable workspaces are blocked at the monthly allowance, while paid Pro and Premium API request overage is Stripe-metered. See [Pricing, limits, and billing](/docs/guides/pricing-limits-billing.md). ## The dashboard does not show my run Check the project name you used in the SDK call. `project="cartpole"` appears in the dashboard project selector as `cartpole`. Fix: if the run was created but later logging calls failed, call `run.flush()` when using buffering and check SDK exceptions for the failed request. ## Offline replay did not create a run Check whether the failure happened during `init()` itself. Current limitation: `init()` still needs a reachable server because run creation is not spooled yet. Fix: none needed for later calls — `offline_dir` covers failed requests made after a run already exists. Retry `init()` once the server is reachable. ## Neptune imports fail before parsing Check that `pyarrow` is installed and the input path is right. Fix: install the import extras with `pip install "instantml[imports]"` and point the importer at the exported Parquet directory rather than a symlink. For the full import workflow and CLI flags, see [Imports](/docs/guides/imports.md). ## TensorBoard sync produces no new points Check that the run source identity matches the original imported TensorBoard run and that the event files contain scalar summaries. Fix: re-run the sync against the original run's source identity, or confirm the event files actually log scalars. See [Imports](/docs/guides/imports.md) for the sync workflow. ## Generated API reference looks stale The generated reference should match the practical API guides. Fix: if a documented hosted route is missing, report the page URL, endpoint, and response `x-request-id` if a request failed. ## Next steps - [Pricing, limits, and billing](/docs/guides/pricing-limits-billing.md) - [SDK reliability](/docs/sdk/reliability.md) - [Imports](/docs/guides/imports.md) - [Errors, pagination, and limits](/docs/api/errors-and-limits.md) ## Agent navigation - [Docs index](/llms.txt) - [Full docs bundle](/llms-full.txt) ### Get Started - [Overview](/docs/index.md) - [Quickstart](/docs/quickstart.md) - [Core Concepts](/docs/concepts/core-concepts.md) - [Pricing](/docs/pricing.md) - [Benchmarks](/docs/benchmarks.md) - [Examples](/docs/guides/examples.md) - [Troubleshooting](/docs/troubleshooting.md) (current page) ### SDK - [Installation Auth](/docs/sdk/installation-auth.md) - [Logging](/docs/sdk/logging.md) - [Tracing](/docs/sdk/tracing.md) - [Metrics Steps](/docs/sdk/metrics-steps.md) - [Config Tags Notes](/docs/sdk/config-tags-notes.md) - [Artifacts Checkpoints](/docs/sdk/artifacts-checkpoints.md) - [Rich Objects](/docs/sdk/rich-objects.md) - [Distributed Training](/docs/sdk/distributed-training.md) - [Console System Integrations](/docs/sdk/console-system-integrations.md) - [Reliability](/docs/sdk/reliability.md) - [Cli Login](/docs/sdk/cli-login.md) - [Querying Data](/docs/sdk/querying-data.md) - [Agent Mcp](/docs/sdk/agent-mcp.md) - [Examples Patterns](/docs/sdk/examples-patterns.md) ### Integrations - [Overview](/docs/integrations/overview.md) - [Pytorch Lightning](/docs/integrations/pytorch-lightning.md) - [Huggingface Transformers](/docs/integrations/huggingface-transformers.md) - [Keras](/docs/integrations/keras.md) - [Wandb](/docs/integrations/wandb.md) ### Dashboard - [Tour](/docs/dashboard/tour.md) - [Organizations Workspaces](/docs/dashboard/organizations-workspaces.md) - [Runs Workspace](/docs/dashboard/runs-workspace.md) - [Metrics Charts](/docs/dashboard/metrics-charts.md) - [Run Detail](/docs/dashboard/run-detail.md) - [Traces](/docs/dashboard/traces.md) - [Compare Runs](/docs/dashboard/compare-runs.md) - [Research Dashboards](/docs/dashboard/research-dashboards.md) - [Artifacts Files](/docs/dashboard/artifacts-files.md) - [Run Health](/docs/dashboard/alerts.md) - [Datasets](/docs/dashboard/datasets.md) - [Checkpoints](/docs/dashboard/checkpoints.md) - [Reports](/docs/dashboard/reports.md) - [Settings Api Keys](/docs/dashboard/settings-api-keys.md) - [Api Tab](/docs/dashboard/api-tab.md) - [Onboarding Team Billing](/docs/dashboard/onboarding-team-billing.md) ### Data - [Imports](/docs/guides/imports.md) - [W&B alternative](/docs/guides/wandb-alternative.md) - [InstantML vs MLflow](/docs/guides/instantml-vs-mlflow.md) - [W&B import guide](/docs/guides/wandb-import-guide.md) - [W&B and Neptune imports](/docs/guides/wandb-neptune-imports.md) - [Export Usage Limits](/docs/guides/export-usage-limits.md) - [Pricing Limits Billing](/docs/guides/pricing-limits-billing.md) - [Auth Billing Storage](/docs/guides/auth-billing-storage.md) - [Customer Owned Clickhouse](/docs/guides/customer-owned-clickhouse.md) - [Observability](/docs/guides/observability.md) ### API **Practical API guides** - [Authentication](/docs/api/authentication.md) - [Errors And Limits](/docs/api/errors-and-limits.md) - [Health Observability](/docs/api/health-observability.md) - [Projects Runs](/docs/api/projects-runs.md) - [Metrics Series](/docs/api/metrics-series.md) - [Attributes Objects](/docs/api/attributes-objects.md) - [Artifacts](/docs/api/artifacts.md) - [Reports](/docs/api/reports.md) - [Iframe Embeds](/docs/api/iframe-embeds.md) - [Import Export Usage](/docs/api/import-export-usage.md) - [Dashboard Control State](/docs/api/dashboard-control-state.md) **Architecture** - [System Overview](/docs/architecture/system-overview.md) - [Service Planes](/docs/architecture/service-planes.md) - [Storage Model](/docs/architecture/storage-model.md) - [Google Clickhouse](/docs/architecture/google-clickhouse.md) - [Auth Tenancy](/docs/architecture/auth-tenancy.md) - [Schema Reference](/docs/architecture/schema-reference.md) ### API Reference - [API Reference](/docs/api-reference.md)